Terms & Conditions

Last updated: June 2026

These Terms govern your use of the Metros Franchise takeaway ordering apps ("the App"). By creating an account or placing an order you agree to them.

1. Placing orders

Orders are accepted only during opening hours as shown in the App. Delivery is available only within the delivery window and delivery radius set by the shop. If we cannot fulfil an order we will contact you and refund any amount that may already have been taken.

2. Prices & payment

Prices include VAT where applicable. Payment is due on delivery or collection — cash or card at the door / counter. We do not store any card details in the App.

3. Cancellations

You can cancel an order at no charge until we mark it as "Preparing". Once preparation has started, we cannot refund the order because ingredients have already been used.

4. Allergens & food safety

Please tell staff about any allergies before ordering. Whilst we take reasonable care to prevent cross-contamination, our kitchen handles common allergens (gluten, nuts, dairy, eggs, sesame, shellfish, soya). We cannot guarantee any dish is 100% allergen-free.

5. Delivery

ETAs shown in the App are estimates. Delivery drivers will attempt to hand the order to you at the address you provided. If nobody is available, the driver will hold the order for up to 10 minutes and then return it to the shop; a re-delivery charge may apply.

6. Driver conduct

Drivers must hold a valid UK driving licence, appropriate insurance and a right to work in the UK. The shop reserves the right to suspend any driver account for misconduct or unsafe behaviour.

7. Accounts

You are responsible for keeping your account credentials secure. You may not share your account. You may delete your account at any time from Profile → Account.

8. Prohibited use

You must not attempt to disrupt the service, scrape data, place fraudulent orders or use the App for anything unlawful.

9. Liability

To the maximum extent permitted by law, our liability for any single order is limited to the value of that order. Nothing in these Terms limits liability for death, personal injury or fraud caused by our negligence.

10. Changes

We may update these Terms from time to time. The "Last updated" date will change and the new Terms will apply to orders placed after that date.

11. Contact

Metros Franchise

Metros Epsom, 100 Chessington Road, Epsom KT19 9UR, United Kingdom

Email: Saiyeshaa4@gmail.com